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Here’re the top 7 free CRM solutions with the highest user ratings.
What is CRM Software?
Customer relationship management (CRM) software allows businesses to better manage customer interactions, support, and relationships through reliable systems and processes. It also integrates organizational processes across marketing, sales, and customer service.
Let me ask you a few questions:
- Does your business use spreadsheets to manage customers?
- Do you want to modernize your sales operations?
- Do budget constraints prevent you from purchasing a full software suite?
Enter to Search. What do you need to know about free software? Publisher's Description. From JMJ Technologies. Contact Management Software. E-Z Contact Book. Apr 15, 2020 The Mail application that ships with macOS and OS X is solid, feature-rich and spam-eliminating software that is also an easy-to-use email client. Optimized to work on the Mac, the Mail app is trouble free and full featured. It can handle all your email accounts in one place. Jul 03, 2020 The world of business software has offered contact management solutions for many years, probably longer than most other types of business software. But just because contact management apps have existed for many years, that doesn’t mean the products and their functionalities aren’t still evolving.
Jul 06, 2020 Contact Management software helps you track your contacts, sales management, schedules and events. It is a tool for businesses to create an electronic database of customers and business contacts. It keeps customer information in one place, making it easy for sales teams to collaborate while keeping up to date with every aspect of their accounts. Nov 13, 2019 Robust free features. We only considered CRM software that include robust enough features on their free plans that you can manage the basics without upgrading. At a minimum, all of our best free CRMs include contact management, deal tracking, and task automation. 'Ease of use' is the most demanded feature from CRM users.
If you answered “yes” to any of these questions, you need a solution ASAP. Usually, this means purchasing software or hiring consultants. However, you may not have to spend any money at all. There are many free and open source customer relationship management (CRM) solutions that offer the same functionality and benefits as a paid tool.
A free tool will offer you the productivity of using sales and CRM software without spending any money. What you need to do is search for a free or open-source CRM tool that offers the features you need to meet your long-term business needs.
And that’s where this report can help you. To help you find the right free CRM solution, we analyzed about 160 free and open source solutions on Capterra. Then, we shortlisted the seven best solutions in the market.
What does “best” mean? Each of the seven tools listed in this piece has a minimum user rating of 4.36 out of 5 from 2018 to 2019. This rating is the average overall rating for CRM solutions on Capterra. You can find our full methodology here. Products are presented in alphabetical order.
7 best free and open source CRM solutions
Jump to:
Flowlu
Freshsales
HubSpot CRM
Really Simple Systems CRM
SuiteCRM
Vtiger CRM
Yetiforce
1. Flowlu CRM
Flowlu CRM is a cloud-based tool for businesses of all sizes. Its free version offers CRM features such as lead management, contact management, quoting, invoicing, and project management.
Flowlu’s unique selling point (USP) is that it also offers a few business management features such as project management and accounting. This makes it ideal for first-time CRM software buyers who want to automate functions such as sales, marketing, customer service, and finance.
If after using Flowlu you want to upgrade, you can pay for advanced features such as API integration, access control, time tracking, cash flow management, and a knowledge base.
| Pros | Cons |
|---|---|
| Capterra reviewers said that the business management functionality saves time since you don’t have to toggle between different apps. They noted that the knowledge base feature is easy to use and helps the customer support staff quickly address all queries. | Some users feel that Flowlu’s task management interface could be simplified. They noted that the numerous features in the free version, such as contact management, financial management, and task management, can take some time to familiarize. |
Cost to upgrade: Apart from the free version, Flowlu has four pricing plans: Team, Business, Professional, and Enterprise. The Team edition is priced at $29 per month for up to eight users.
Most suitable for: Businesses of all sizes that are looking to manage various functions, such as sales, marketing, and finance, with the help of software.
Mobile apps: Android, iOS
Opportunity management in Flowlu
2. Freshsales
Freshsales is a CRM tool for businesses of all sizes. Its freemium plan offers contact management, lead management, email marketing, and interaction management.
The USP of the Freshsales freemium offering is the unlimited number of users and contacts. This plan also offers phone and email support.
The paid versions offer features such as sales pipeline management, SMS integration, built-in phone, workflows, multicurrency support, and a mobile app. Freshsales can be deployed on premise or on the cloud.
| Pros | Cons |
|---|---|
| Capterra reviewers find the integration with Microsoft Office and GSuite helpful in syncing emails and calendars. They also said that Freshsales’s interface is easy to learn and navigate. This lets them create, assign, and track tickets with ease. | Some reviewers feel that the reporting module could be made customizable. They also mentioned that it can take time to completely familiarize yourself with the upgraded version because of a high number of features in the paid plans. |
Cost to upgrade: There are four upgrade options: Blossom, Garden, Estate, and Forest. The Blossom plan starts at $19 per user per month.
Most suitable for: Businesses of all sizes that need a free solution for more than two users.
Mobile apps: Android, iOS
Lead scoring dashboard in Freshsales
3. HubSpot
HubSpot is a cloud-based CRM solution for small and midsize businesses (SMBs). Its free version includes contact management, email scheduling, live chat, and meeting management.
HubSpot’s USP is its contact activity tracking. The free version lets you track the activity of contacts on your website for up to seven days after they are added to your contact list.
HubSpot’s CRM is completely free and there are no upgrade costs. But you may need to purchase other HubSpot products, such as Marketing Hub(for marketing automation), Sales Hub (for sales automation), and Service Hub (for customer service automation), to support the CRM.
| Pros | Cons |
|---|---|
| Capterra reviewers said that the Kanban board functionality helps them manage deals efficiently as the dashboard shows a snapshot of all the deals. They also noted that HubSpot’s integration with Gmail and Outlook was useful in mailing out the campaigns. | Some buyers feel that the contact management functionality could be improved. For instance, HubSpot doesn’t let them add multiple email addresses to a contact or merge two companies in the database. Users also felt that HubSpot could include more detailed reports in the free version. |
Cost to upgrade: HubSpot CRM is free for all users. However, you have to pay for other HubSpot products that support and enhance the CRM’s functionality.
Most suitable for: SMBs that are currently using spreadsheets to manage customer communications and want to improve contact lists with basic CRM software.
Mobile apps: Android, iOS
Deals pipeline in HubSpot CRM (Source)
4. Really Simple Systems CRM
Really Simple Systems CRM is for small businesses. Its free version supports up to two users and includes sales pipeline management, document management, contact management, and reporting functionalities.
The free version’s USP is the API integration. It lets you connect your other applications, such as accounting and project management, and handle 50 API calls per day.
Really Simple System CRM’s paid versions offer access control, advanced reports, single sign-on, and marketing automation functionalities.
| Pros | Cons |
|---|---|
| Capterra reviewers like the product customizations. They can customize data fields in the contact database, accounts, opportunities, and reports. They also find the task management functionality effective in managing customer interactions. | Reviewers feel that the software’s interface could be made easier to navigate. Some also said that the reports aren’t easy to configure. |
Cost to upgrade: The vendor offers three upgrade plans: Starter, Professional, and Enterprise. The Starter package is priced at $15 per user per month.
Most suitable for: Small businesses looking for a free CRM solution that integrates seamlessly with the business software they currently use.
Mobile apps: Android, iOSS
Dashboards in Really Simple Software CRM
5. SuiteCRM
SuiteCRM is an open source CRM solution for businesses of all sizes. It allows users to manage customer interactions across sales, marketing, and customer service teams.
SuiteCRM offers different open source solutions for startups, small businesses, and enterprises, making it suitable for businesses of any size and type.
| Pros | Cons |
|---|---|
| Capterra reviewers find the product’s features, such as contact management, project management, and billing, helpful for different departments such as sales, marketing, and finance. They also said that the reports are highly detailed and allow you to easily analyze the performance of your sales and marketing operations. | Users noted that the free version doesn’t include agents-based customer support (though you can ask questions on its community page). Some also pointed out that it requires technical skills to customize SuiteCRM’s features. |
Cost to upgrade: SuiteCRM is an open source product. It is available for free.
Most suitable for: Businesses of all sizes looking for an open source CRM software.
Mobile apps: Android, iOS
Lead management in SuiteCRM (Source)
Free Contact Management Software For Mac Free
6. Vtiger CRM
Vtiger CRM works well for SMBs and can be deployed either on-premise or on the cloud. The open source (i.e., the free) version includes contact management, marketing automation, sales automation, and customer support modules.
The open source version’s highlight is its Microsoft Outlook plug-in, which allows users to send emails and sync their calendar with Outlook.
Vtiger also offers paid cloud-based plans for managing sales, marketing, and help desk operations.
| Pros | Cons |
|---|---|
| Capterra reviewers said that Vtiger’s management console is easy to use and helpful in tracking and managing cases online. They also said that the open source version was easily customizable to their business’ needs. | Reviewers find the product’s email templates slightly outdated and feel that the vendor should update the templates and offer more options. Some also find the lack of Facebook and WhatsApp integrations a disadvantage because sometimes customers prefer to communicate via these channels. |
Cost to upgrade: The open source version of Vtiger is free for everyone.
Most suitable for: Businesses of all sizes looking for a CRM solution that integrates with their Microsoft Outlook account.
Mobile apps: Android, iOS
Sales opportunity tracking in Vtiger CRM
7. Yetiforce
Yetiforce is also an open source CRM solution for businesses of all sizes. It has the highest recommended rating on this list. The software helps businesses manage leads, store contacts, track meetings on their calendar, send email campaigns, and manage customer interactions.
Vlc streamer hekper app mac download. Yetiforce maintains an active GitHub repository for tech-related queries to help tech teams customize the product.
| Pros | Cons |
|---|---|
| Yetiforce is a GDPR-compliant software, which makes it ideal for businesses that have operations in the European Union. Reviewers find Yetiforce’s interface easy to customize to their requirements. | Though reviewers find the GitHub community helpful in answering their technical queries, they feel that the product documentation could be more detailed. Some also pointed out that the software can be difficult to use for employees who have limited technical proficiency. |
Cost to upgrade: Yetiforce is an open source solution, and therefore, available for free.
Most suitable for: Businesses of all sizes that have global operations, especially in Europe.
Mobile apps: Not available
Leads dashboard in Yetiforce
The final verdict: Which free or open source solution should you purchase?
After reviewing our list of free and open source CRM solutions, the next step is to find a solution that best fits your business needs. Follow these steps to find the right product for your business:
- Decide whether you need a free or open source solution. Compare each solution’s total cost of ownership (TCO) by checking the costs of implementation, data storage, training, IT staff hiring, upgrades, and other important factors.
- Ask your IT staff/consultants/third-party IT services provider whether they can implement an open source CRM on your existing network infrastructure.
- Review this list and select the features that will meet your vital business needs. Eliminate products that don’t offer the essential features.
- Compare the free usage limits (such as the number of free emails or contacts) and shortlist products based on your current requirements.
- Compare the upgrade costs of the various products and select one that will fit your budget when (or if) you upgrade the solution in the future.
If you are currently using a free CRM solution that’s working well for you, let us know about your experience in the comments section below.
For more information on CRM systems, check out the following resources: |
Methodology
This article was updated Aug. 2, 2019. Products considered for this article fulfill the following criteria:
Free products
For the purposes of this article, we classified a product as free if:
- It offers a free, standalone version of the software.
- It is not a trial version of the software where you must purchase a paid version after a limited amount of time.
Open source products
For open source software to be evaluated for this article, the tool has to make its source code open to everyone to inspect, modify, and enhance. The source code must also have been updated (full version or small fix) within the past 12 months and must support one of the following operating systems: Windows, Mac, or Linux.
Selection criteria
The products that met the above criteria were then evaluated against our CRM software definition—customer relationship management software helps organizations manage information (e.g., contact details) about current and potential customers. CRM is a technique of putting customers at the heart of your business and using data about them to tailor a unique experience for each individual.
The software consolidates customer information in one repository so that businesses can better organize and manage relationships, automates the common processes, and provides tools for monitoring performance and productivity.
This check verified the basic CRM capabilities and appropriateness for the category. A product was classified as CRM software if it contained all the core features—contact management, interaction tracking, and lead management.
Software that met the market definition also needed a minimum of 10 reviews published on the CRM software category page between May 8, 2018, and May 7, 2019.
Disclaimer
The content in this piece provides opinions and points of view expressed by users and does not represent the views of Capterra.
Looking for Customer Relationship Management software? Check out Capterra's list of the best Customer Relationship Management software solutions.
Everyone loves free stuff.
No matter what it is,—Slurpees, pancakes, or software—those four letters make you happy. However, sometimes free isn’t even worth the money you paid for it, and those four letters inevitably morph into other four–lettered words. So how do you find software that is actually functional and worthwhile to help you manage your church without spending any money?
Well, look no further—below I’ve come up with a list of free and open source church management solutions that will have all the functionality that you need. For some of the software options, the free version is only for very small churches with less than 50 members, but there are others as well that are free for any size church. The software options are listed in alphabetical order.
1. CahabaWorks
A member profile page in CahabaWorks
CahabaWorks is installed church management software for managing members, groups, contributions, financials, and child check-in. Their standard edition, for small and midsize churches, is free and has no limits on people or total assets tracked, although there is no support offered. It is $350 for the standard edition with support, and there are also different pricing options for their premier version.
Pros: Based on user testimonials, the system has responsive tech support (though only for the first 60 days with the free version), and is a great system for small churches. There are many options and it is very intuitive for managing and tracking finances, as well as being easy to download and install.
Cons: According to users, there is a bit of a learning curve at the beginning. Customer support is responsive, and could solve the learning curve problem, but it does cost an extra fee. There is no Mac version.
Have you tried CahabaWorks? Leave a review!
2. Church Admin for WordPress
An attendance graph in Church Admin for WordPress
Church Admin is a free and open-source WordPress plug-in that includes a full church database with membership directory, email management, bulk SMS, attendance tracking, calendar, facility management, and more.
They also offer a smartphone app for iPhones and Androids, for an extra £7.50/month (about $10) for the church. The app is free for members of the church who are using it, so only the church foots the bill.
Pros: If your church already uses WordPress, this plug-in seems like a no brainer. It has lots of features, is free (except for the smartphone app), and integrates with your WordPress powered website.
Cons: If you don’t use WordPress, or don’t plan to, this plug-in won’t do you any good.
3. ChurchInfo
Adding a new family in ChurchInfo
ChurchInfo is a free, open source database that helps your church manage and track members, groups, donations, and payments. It is supported by an open source community of people who volunteer to help in order to make the software accessible to churches. It is a web-based solution, and the system is completely free. It is most useful for small congregations.
Pros: According to user reviews, ChurchInfo is a highly useful tool with a lot of the functionality that more expensive software has, so it is great for churches on a budget.
Cons: The installation process is easy and the system is fairly intuitive, according to reviews, although it may require a bit of technical knowledge at the outset to get set up.
Have you tried ChurchInfo? Leave a review!
3a. ChurchCRM
The ChurchCRM home screen
ChurchCRM is 3a because it is a fork built off of the ChurchInfo open source framework. Because it runs on LAMP, you can use it on any device. ChurchCRM has been in development for less than two years, and already has membership management, calendar, finances, fundraisers, Sunday School, and volunteer management features. An active developer community is constantly working on new features, and is available for support via chat.
Pros: ChurchCRM has the stability of ChurchInfo but with more features and a responsive user interface, meaning you can run it on desktop or mobile.
Cons: Like ChurchInfo, you’ll need some technical know how to install and operate ChurchCRM. Unless you have a dedicated techie on site, you’ll probably be better off with a more user-friendly church management tool.
4. Church.io (Apostello and OneBody)
Updating a contact in Apostello
From the makers of OneBody (a free church directory and social network), Apostello is an open source SMS (text messaging) platform with some of the functionality of a church management solution. Church.io is also working ona beta version ofCedar, a presentation software for churches, but in the meantime,Church.io is a great solution for small churches that just need a free and simple way to manage members and groups. The software can also be used for event signups and even provides usage statistics.
Pros:Church.io’s tools are great for small churches, which can probably get by with free event management software and Microsoft Excel while they’re saving up for a more expensive end-to-end solution. It’s also worth mentioning that the Keywords feature, which allows users to respond to texts with just one word and use that to sort responses, is a brilliant addition to open source church software.
Free Management Software For Mac
Cons:Apostello isn’t quite a church management solution, and even combined with OneBody as a directory solution, it lacks basic event management features like a calendar.
Have you tried Church.io? Leave a review!
5. Excellerate
The Excellerate member information screen
Excellerate is a customizable church management system that helps churches of all sizes manage and track members and visitors, manage donations, send bulk emails, schedule volunteers, and more. The pricing goes up the more members that you have, but they offer a free version for up to 50 members. When you get to 100 members it is a one-time payment of $145 and continues scaling up to extremely large congregation sizes.
Pros: According to user reports, Excellerate is very responsive to their customers’ needs. They added a cloud-based version of the software, and it is now available for Mac. They are also always improving and updating, and the system is not complicated to use.
Cons: One downside is that the installed version of the software is not available for Mac, and must be accessed through an app or website.
Have you tried Excellerate? Leave a review!
6. Rock RMS
Adding a prayer request in Rock RMS
Mac Os Project Management Software
Rock RMS is a robust open source church management solution earning tons of positive reviews from its users and providing all the features a small to midsize church needs to get started. In addition to membership, family, and donation management features, Rock RMS boasts a content management system and check-in features. Churches that have contributed to Rock RMS include Lakepointe Church and Willow Creek Community Church, two large churches with internet campuses, suggesting that this software could even be a starting point for larger organizations looking to build more complex software solutions.
To keep the platform going, Rock RMS does ask for a donation of $1.50 per average weekly attendee, per year. So, for example, if you have an average weekly attendance of about 100 people, you are asked to donate about $150/year.
Pros:According to reviewers, Rock RMS has lots of advanced features and a great support community, crucial for open source software.
Cons: Hosting the software does have its costs, and can be difficult for small churches that lack an IT expert. As with any open source software, it’s good to check into the logistics of using Rock RMS before signing up.
Have you tried Rock RMS? Leave a review!
7. Working Church
Working Church is church membership management software to help you keep track of your members, attendance, events, and donations. It is downloadable software that is installed on your computer, and it is free for up to 25 members, though you’ll need to re-register every few months. After that it is a one-time payment of $47 for the “Lite” version for up to 100 members. They also offer a cloud version that starts at $17/month.
Pros: According to user reviews, customer service is attentive to all needs, it is easy to use, and is designed to help with church accounting, growth, and management.
Jun 29, 2020 When the terminal is useable again, you’ll have created a bootable Linux USB in the terminal with dd! ROSA ImageWriter. ROSA ImageWriter is a super useful GUI tool that you can use to create a bootable Linux USB if you’re in a hurry. To start the process, open up a terminal window and download the latest version of the app. Iso to bootable usb mac app. The steps to create a bootable USB drive on Mac are very simple when using this powerful utility. Once the software has been downloaded and installed on your Mac, simply insert the drive into an available USB port. When you launch the application, you will see that your drive has automatically been identified. Mar 12, 2020 Plug the bootable installer into a compatible Mac. Use Startup Manager or Startup Disk preferences to select the bootable installer as the startup disk, then start up from it. Your Mac will start up to macOS Recovery. Learn about selecting a startup disk, including what to do if your Mac doesn't start up from it. Choose your language, if prompted. Sep 26, 2018 Step 2: just change.cdr to.iso, and then I get the macOS Mojave 10.14.iso. This file is absolutely very useful for the one want to create an Bootable installation USB on a Windows PC due to their Mac system is broken and needs to be re-installed. Dec 05, 2019 Step 1: Firstly Download PowerISO and install it in your Windows PC. Launch the app and insert a USB drive into your computer. Step 2: Import the DMG / ISO file directly by clicking on ‘Burn’ in the toolbar. Step 3: In the Burn window, select the DMG / ISO file from the Source File section. Step 4: You can modify the settings to adjust burn speed. The default will be set to the maximum.
Cons:Some downsides are that the free version is not accessible from home, as it is not web-based, and that it is only free for a small number of members.
Have you tried Working Church? Leave a review!
What free church management tools do you use?
Know of any more free church management solutions? Add them in the comments below!
Also, if you’re still hungry for more free church stuff, check out these articles:
Top Free Contact Management Software
Looking for Church Management software? Check out Capterra's list of the best Church Management software solutions.